Network Administrator
Network Administrator
Closing Date/Time: Until Filled
Location: Riverside, CA
Job Type: Full Time
Reports to: Service Manager
Position Overview:
The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance and training to team members with system and network requests.
Essential Job Functions:
- IT Support relating to issues with the internal systems and network infrastructure.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, and Microsoft.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, SAN’s and security.
- Administer hosted and cloud solutions for customers using technologies that meet their requirements.
- Support disaster recovery solutions.
- Remote access solution support: VPN, Terminal Services.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Document maintenance for all computer systems and network infrastructure.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses in management software as they occur.
- Understand processes by completing assigned training materials.
- Work through a daily schedule in the management software that has been established through the dispatch process.
- Work through project tickets and phases as assigned by a Project Manager.
- Enter all work as service or project tickets.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Requirements/Education:
- BA/BS, preferably in computer science or a related field.
- 5 years of IT experience.
- Excellent oral and communication, organizational, technical, and analytical skills.
- Ability to work on multiple projects simultaneously.
- Excellent organizational task and time management skills.
- Must have a valid California Driver s License.
Other Skills and Abilities:
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall CSSP, Cisco CCNP, and VMware VCP
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
- Ability to lift, move and inspect servers, workstations, printers, and related equipment.
Comments:
To apply submit your resume with cover letter, references, and salary history to hr@netgainnetworks.com.