Network Administrator

man on laptop

Network Administrator 

Closing Date/Time: Until Filled

Location: Riverside, CA 

Job Type: Full Time

Reports to: Service Manager

Position Overview:

The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance and training to team members with system and network requests.

Essential Job Functions:

  • IT Support relating to issues with the internal systems and network infrastructure.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, and Microsoft.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, SAN’s and security.
  • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
  • Support disaster recovery solutions.
  • Remote access solution support: VPN, Terminal Services.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • Document maintenance for all computer systems and network infrastructure.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in management software as they occur.
  • Understand processes by completing assigned training materials.
  • Work through a daily schedule in the management software that has been established through the dispatch process.
  • Work through project tickets and phases as assigned by a Project Manager.
  • Enter all work as service or project tickets.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Requirements/Education:

  • BA/BS, preferably in computer science or a related field.
  • 5 years of IT experience.
  • Excellent oral and communication, organizational, technical, and analytical skills.
  • Ability to work on multiple projects simultaneously.
  • Excellent organizational task and time management skills.
  • Must have a valid California Driver s License.

Other Skills and Abilities:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, SonicWall CSSP, Cisco CCNP, and VMware VCP
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
  • Ability to lift, move and inspect servers, workstations, printers, and related equipment.

Comments:

To apply submit your resume with cover letter, references, and salary history to hr@netgainnetworks.com.

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