Tier 2 Technician

man on laptop

Tier 2 Technician


Closing Date/Time: Until Filled
Location: Riverside, CA
Job Type: Full Time
Reports to: (CFO)

Position Overview:

The successful candidate will join our Support Team as Tier 2 Technician. Netgain Networks’ Tier 2 Technicians are engaged in network and server support and troubleshooting. Candidate will perform maintenance, software installations, troubleshooting Internet connectivity, backup, office application, email and other network-wide and desktop-level issues. He/She will ensure end-user workstations and network performance meets company and user requirements. Troubleshoot computer problems, determine source and advise on appropriate action. Candidate will be responsible for on-site service and support needs for our customers when not performing remote support.

Essential Functions:

  • Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Performs and/or oversees software and application installation and upgrades.
  • Maintains site licenses for department/organization.
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Develops and conducts various training and instructions for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Efficiently executes maintenance and support procedures, anticipating the needs of clients and communicating clearly with all interested parties using email, ticket tracking systems, telephone, and in-person correspondence
  • Documents all relevant infrastructure adjustments, augmentation, and deployment within the Netgain Networks database, and helps to maintain the accuracy of the help desk database
  • Participates in creation and maintenance of IT standards and procedures.

Minimum Qualifications:

  • Degree in related field and/or 3-4 years of networking experience, or equivalent applicable work experience.
  • 1-2 years technical support experience.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
  • Must have a valid California Driver’s License and good driving record.

Preferential Requirements:

  • Microsoft Certifications, A+, CCNA, BA or BS.
  • VMWare Certifications.

Physical Requirements:

  • Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.
  • Frequently required to sit, stand, walk, talk, hear, bend and reach.
  • Ability to reach with hands and arms.
  • Occasionally lift and/or move up to 50 pounds.


To apply submit your resume with cover letter, references, and salary history to hr@netgainnetworks.com.