How to listen to recorded calls

1. Log onto admin suite of PBX

2. Select Tools > Call Recording

Screen Shot 2017-02-20 at 4.48.02 PM

 

 

 

 

 

 

 

 

 

3. Select Recorded Calls Tab to view calls.

Screen Shot 2017-02-20 at 4.48.09 PM

 

4. Select the arrow next, Filter Options to help locate specific call.

Screen Shot 2017-02-20 at 4.48.15 PM

5. Select from the 8 Filter type to assist with locating the call.

Screen Shot 2017-02-20 at 4.48.22 PM

 

  • All Calls – List all recorded calls
  • Date – filters recordings listed in selected From Date and To Date
  • Recording Tag – filters recording via the recording tag that initiated the call recording.
  • Users – filters recordings from selected users
  • Call Queues – filters recordings via the Call Queue they passed through.
  • Extension Group – filters recordings via created extension groups
  • Caller ID – allows recordings to be filtered by the caller ID
  • Duration – allows recordings to the filtered by length of the call.

 

 

 

 

 

 

 

 

6. Once filter is applied, select Screen Shot 2017-02-20 at 4.48.27 PMto view recordings.

7. A list of recordings will display below for your review.

8. Use the Play button Screen Shot 2017-02-20 at 4.48.33 PM to listen to selected call recording.

Skip to content