How to listen to recorded calls

1. Log onto admin suite of PBX

2. Select Tools > Call Recording

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3. Select Recorded Calls Tab to view calls.

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4. Select the arrow next, Filter Options to help locate specific call.

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5. Select from the 8 Filter type to assist with locating the call.

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  • All Calls – List all recorded calls
  • Date – filters recordings listed in selected From Date and To Date
  • Recording Tag – filters recording via the recording tag that initiated the call recording.
  • Users – filters recordings from selected users
  • Call Queues – filters recordings via the Call Queue they passed through.
  • Extension Group – filters recordings via created extension groups
  • Caller ID – allows recordings to be filtered by the caller ID
  • Duration – allows recordings to the filtered by length of the call.









6. Once filter is applied, select Screen Shot 2017-02-20 at 4.48.27 PMto view recordings.

7. A list of recordings will display below for your review.

8. Use the Play button Screen Shot 2017-02-20 at 4.48.33 PM to listen to selected call recording.

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