Cisco Unified Communications Resource Center

You can perform the following types of transfers:

• Attended Transfer—You call the person to whom you are transferring the call and either:
  • Transfer the call while the phone is ringing.
  • Wait for the person to answer before transferring the call.
• Blind Transfer—You transfer the call without speaking to the other party to which you are transferring the call.

Performing an Attended Transfer

1. During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.
2. Enter the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.

1. Press Trnsfer after any time after the phone is answered.

Performing an Unattended (Blind) Transfer

1. During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.
2. Enter the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.

1. Hang up the phone

Voice Mail Transfer—You transfer the call directly to the voice mail of the party to which you are transferring the call.
Performing Voicemail Transfer

1. During an active call, press TrnsfV. The call is placed on hold and a new line is opened to dial the number.
2. Enter the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.

1. Press Trnsfv soft key

Alternatively, you can perform a standard transfer procedure and add 6 before the extension you wish to transfer too.

1. During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.
2. Enter “6” before the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.

1. Hang up the phone

You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up.
To park a call:

1. While on an active call, press the more softkey.
2. Then press the “park” softkey
3. Enter a number to identify the park line and press dial. The “park line number” does not correspond with an actual phone extension number, and you can pick any easily-remembered number (for example, 702). The call is then parked on that line, and the caller hears “on hold” music or messages.
4. You or another person must then “unpark” the call.

To unpark a call, you can either use the unpark softkey (if you know the park line number), view a list of parked calls and unpark it from the list, or simply press the illuminated park slot button on your phone.
To unpark if you know the park line number:

• Press the unpark softkey.
• Enter the number of the park line (for example, the number that was entered in Step 2 of “parking a call.”)
• Press dial. The call is picked up on your phone.

You can perform conference calls by:

• calling both numbers and pressing the conf softkey
• conferencing an active and held call using the confLX softkey (not availableon Cisco SPA 501G)

To initiate a conference call:

• Press the conf softkey during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
• Dial the second person’s telephone number.
• Press the conf softkey again. All three parties are connected in the conference call.

When you hang up, the other two parties are disconnected.

Conferencing a Held Call with an Active Call

If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you.
With an active call and one or more calls on hold, press the confLx softkey.

• If you have only one call on hold, the conference call is created between the three of you.
• If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold.

To return a missed call:

1. Press the Setup button.
2. Select Call History.
3. Select Missed Calls.
4. Choose the call you want to return and press dial.

You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.

1. Press the cfwd softkey.
2. Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required.
3. Press dial. The LCD screen displays Calls Forwarded.

Please note that there two type of speed dials – personal speed dials and companywide speed dials. Both must be set by your system phone administrator.

To access your Company speed dials:

1. Press the Settings button
2. Select local speed dials
3. Than scroll to the desired speed dial and press the dial soft key

To access your Personal speed dials:

• Press the Settings button
• Select personal speed dials
• Than scroll to the desired speed dial and press the dial soft key

1. Press the setup Button
2. Select settings
3. Select ring type
4. Select default Ring
5. Scroll to the desired Ring Tone
   1. To listen to the highlighted Ring Tone press play
6. To select the Ring Tone press select
7. Than press exit

Please note single number reach must be preprogrammed by you phone system administrator.

1. At your telephone press the “Mobility” soft key
2. Then press “Select” to disable or enable single number reach.

Please note single number reach must be preprogrammed by your phone system administrator.

1. While on the call press mobility and the call will be transferred to your cell phone.

1. Call your dedicated VM access line 555-555-5555
2. At the prompt enter your extension followed by #
3. Enter your password followed by #

Alternatively, you can call into the main number and ask for to be transferred to your voicemail.

1. At your voicemail greeting press *
2. Enter your password

If the auto attendant answers when you call in

1. Press *
2. Dial your extension
3. At your voicemail greeting press *
4. Enter your password

There two types of auto attendant greetings on the Cisco UC 500 system, the alternate greeting, and custom prompts. The alternate greeting is your main auto attendant greeting during business hours. If you have afterhours greeting or submenus they can be found under recorded prompts.
To access the prompt manger you will need the following:

1. Prompt Manager extension (default 397).
2. Permission to record prompts (Contact your system administrator for permissions).

Accessing the prompt manager:

1. 1.Pick handset and dial prompt manager extension.
2. At the prompt enter your extension followed by the # key.
3. Enter your PIN number followed by the # key.(Your Pin number is your voicemail password).

To administer automated alternate greeting:

1. After authenticating with the prompt manager listen to the options.
2. Press 1 to administer automated alternate greeting.
   1. Press 1 hear the alternate greeting.
   2. Press 2 to rerecord the alternate greeting.
   3. Press 3 to deactivate alternate greeting (Do not use this option always rerecord).

To administer custom prompts:

1. After authenticating with the prompt manager listen to the options.
2. Press 2 to administer custom prompts
   1. Press 1 to record a new prompt (Do not record new prompt unless directed by system administrator).
   2. Press 2 to manage previously recorded prompts.
   3. Press * to go back to previous menu.
3. Press 2 to manage previously recorded prompts
   1. At this point you want to listen for the prompt you wish to rerecord.
   2. Press # to skip to next prompt.
4. Once you hear the prompt you wish to rerecord press 2 to rerecord and follow the options presented by the system